Refund policy

RETURNS AND REFUNDS

At TL Ranger Diesel, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure a smooth shopping experience.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, in its original condition, and in its original packaging.

The customer must notify the supplier within 7 days from the date of delivery.

Proof of purchase (receipt) must be provided.

Goods must be in original packaging and have not been fitted to a vehicle or used in any way.

The following conditions apply:

  • A 10% restocking fee applied to all returned goods
  • Freight on returned goods is the responsibility of the customer.
  • Any relevant charges will be deducted from the refund or credit amount.
  • Refund is for purchase price and exclude any original freight/postage charges.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or special-order parts.
  • Electrical components (if opened or installed).
  • Items that have been used, installed, or modified.
  • Clearance or final sale items.

Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our support team at admin@tlrangerdiesel.com.
  • Receive Authorization: Once your request is reviewed, we will provide return instructions.
  • Ship the Item: Pack the item securely and send it back to us at

TL  Ranger Diesel

0413172468

70/22 Dunn Cres, Dandenong 3175

Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Inspection & Refund: After receiving and inspecting the returned item, we will process your refund or exchange. Refunds are issued to the original payment method within 7 business days.

Exchanges

·         If you need to exchange an item for a different size or model, please follow the return process and place a new order for the correct item.

Damaged or Incorrect Items

·         If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

Cancellations

Orders can be cancelled before they are shipped. If your order has already been processed and shipped, you will need to follow our return process.